At Whittington Castle, we value our members and strive to ensure your satisfaction with our membership program. Please read our Return & Refund Policy carefully to understand your rights regarding membership purchases.
1. Refund Eligibility
Membership purchases are non-refundable once the membership benefits have been accessed or utilized, including:
If you have not accessed any benefits and wish to cancel your membership, you may be eligible for a refund within 14 days of purchase, as per applicable consumer laws.
2. Cancellation Requests
To request a cancellation or refund, please contact us at [email address or phone number] with the following details:
3. Refund Processing
Approved refunds will be processed within 14 business days of receiving your cancellation request. Refunds will be issued to the original payment method used during the purchase.
4. Changes to Membership
If you wish to make changes to your membership (e.g., upgrade or transfer), please contact us, and we will assist you in adjusting your plan where possible. Additional fees may apply.
5. Exceptional Circumstances
Refunds may be considered on a case-by-case basis for exceptional circumstances, such as medical emergencies. Please provide supporting documentation when making such requests.
Contact Us
If you have questions or concerns about this policy, please reach out to us at:
info@whittingtoncastle.co.uk
We appreciate your support and commitment to preserving Whittington Castle!
